Terms & Conditions

1. Introduction

These are Certified Fire Doors Terms & Conditions. They tell you:

The rules for using our services.
What you can expect from Certified Fire Doors.
Your rights and responsibilities.

2. When These Terms Apply

Please ensure you read these terms before using our services.
By using our services, you are agreeing to these terms.
You’re also agreeing to our: Terms of Use, Privacy and Cookie policies.
The latest version always applies and we’ll usually only make updates when we offer a new service, change how we provide a service, or have to comply with a new legal requirement.

3. What We Mean by “Services”

Anything offered by Certified Fire Doors:

Enquiries.
Inspections
Surveys
Estimates.
Quotations.
Installations.
Repairs.
Emergency Call Outs.
Servicing.
Guarantees.

4. Terminology

For the purpose of these terms & conditions the following words have the following meanings:

“Us/We/Our/Certified Fire Doors” refers to Jacob Wagster, trading as Certified Fire Doors.
“You” refers to you — the customer (the person or organisation for whom we agree to carry out works and/or supply goods).
“Tradesperson/tradespeople” refers to the representative(s) appointed by Certified Fire Doors to carry out works.
We reserve the right to refuse or decline to undertake any works.
We reserve the right, at our absolute discretion, to designate the tradesperson/tradespeople who will represent us.

5. Hourly Rate Works

The total charge to you will consist of the cost(s) of:

Labour (the amount of time spent by the tradesperson carrying out works) including all reasonable time spent in obtaining non-stocked materials, charged in accordance with our current hourly rates.
Materials supplied by us.
You will only be charged for the time spent related to your works. All other time, e.g., lunch breaks, is non-chargeable. Goods and materials are subject to VAT at the prevailing rate, except in cases where the works carried out is zero rated.

6. Fixed Price Works

The total charge to you will be given as a firm cost (manifest errors exempted), inclusive of labour & materials.
Labour costs are not currently subject to VAT.
Where a written estimate has been supplied to you, the total charge outlined in the estimate should not exceed the actual time taken by more than 20%, but may be revised in the following circumstances:
If, after submission of the estimate, you instruct us (in writing or verbally) to carry out additional works not referred to in the estimate.
If, after submission of the estimate, there is an increase in the price of goods or materials.
If, after submission of the estimate, it is discovered that further works needs to be carried out which were not anticipated when the estimate was prepared.
If, after submission of the estimate, it is discovered that there was a manifest error when the estimate was prepared.
We will not be under any obligation to provide an estimate to you and will only be bound by estimates given in writing to you and signed by an authorised representative. We will not be bound by any estimates given orally or in which manifest errors occur.

7. Material & Goods Collection

Collection of non-stock items is chargeable, however:

Time taken will be kept to a minimum and within reason and should not exceed 45 minutes.
In the unforeseen circumstances that the collection time is likely to exceed 45 minutes you will receive prior notification of the reason.

8. Invoices & Payment

Upon your agreement for us to carry out estimated works, a deposit payment of for the purchase of any fire doors or 50%, of the total cost, whichever is the greater, is payable immediately. We reserve the right to request full payment in advance at our discretion.
Upon completion of works you will be invoiced, for which, payment is due on receipt. Certified Fire Doors reserves the right to accrue and charge interest on any part of an invoice which remains unpaid at a rate of 4% over the base rate until payment is received by us in full.
You accept sole liability to make payment in full, unless you disclose when initially instructing us, to carry out works and/or supply materials that you are acting on behalf of a third party.
Payment can be made by bank transfer to: Jacob Wagster; Sort Code 11-64-35; Acc. No. 09965364. Or by cheque made out to Jacob Wagster.

9. Timekeeping

Where the date and/or time for works to be carried out is agreed, we will use reasonable endeavour to ensure that the tradesperson attend accordingly. We accept no liability in respect of the non-attendance or late-attendance on site of the tradesperson, or for the late or non-delivery of goods/materials.

We will not be liable for any delay, or for the consequences of any delay, in performing any of our obligations if such delay is due to any cause beyond our reasonable control, and we will be entitled to a reasonable extension of the time for performing such obligations.

10. Parking

You should provide free van parking within 250m of the workplace or refund any parking charges incurred by us whilst doing your works.

11. Deliveries

Delivery is kerbside only
Where fire doors/frames are delivered to site, the goods should be inspected by the customer and the condition of the packaging checked before signing for receipt of the goods.
Two people may be required to move fire doors into storage as they weigh around 40kg.
The fire doors must be stored in a clean, dry and secure place.

12. Workplace

All of our fire door services, such as repairs or installations, are offered on the basis of your ensuring that the building structure containing a fire door is fit for us to perform our works and you must inform us of any actual or potential safety hazards
We may carry out an intrusive inspection prior to commencing works.
We are not responsible for identifying or rectifying hidden or open defects in wall, ceiling or floor construction.
We do not undertake to re-site any, gas, electrical or data services.
You must clear the area in which the fire door works is to be performed and ensure that throughout the duration of the works we have uninterrupted and unimpeded access to that area.
You must provide a clear dry area for pre-installation works on fire doors, such as routing and trimming.

13. Making Good

When removing architraves or other intrusive inspections we will not be responsible for any making good or remedial works.
On completing works we will not be responsible for decorating, making good or remedial works to any walls, flooring, ceilings or skirting boards.

14. Disposal of Old Goods

Disposal of removed old fire doors and frames are not included within the cost of the install unless stated on quotation.
Removal and disposal can be quoted separately.

15. Cancellation

If you need to cancel (or rearrange) your booking, you must notify us (preferably by telephone) by the end of the working day before the scheduled booking. Cancellations made further in advance should also be made by telephone, and you should request written confirmation from us, so that you are not liable to be charged.
If you cancel your instructions more immediately prior to works being carried out, or materials being supplied, you will be liable for the cost of any time and materials incurred by us, together with the profit that would have been made by us, in accordance with the original instructions.

16. Satisfaction

Certified Fire Doors are committed to providing professional, top quality service to every customer. If, after we have carried out the works, you are not wholly satisfied with our service(s) you must provide us with written notice within 12 months. You must allow us, and our insurers, the opportunity to both inspect and carry out remedial works where appropriate. If you fail to notify us, as outlined above, then we will not be liable in respect of any defects in the works carried out.

17. Guarantee

For your peace of mind, we provide a 12 month guarantee on labour carried out by a Certified Fire Doors tradesperson, in respect of faulty workmanship only. This is active from the date of completion of works, in addition to any manufacturer’s warranty /warranties.
The guarantee will become null & void if the works/goods completed/supplied by us is:
Subject to misuse or negligence, this includes un-finished doors sets not sealed immediately after install.
Repaired, modified or tampered with by anyone other than a Certified Fire Doors tradesperson.
We will not accept liability for, or guarantee suitability, materials supplied by you & will accept no liability for any consequential damage or fault. We will not guarantee any works in respect of any works undertaken on instruction from you and against the written or verbal advice of the tradesperson.
Works is only guaranteed in respect of works directly undertaken by us and with full payment having been made. Any non-related faults arising from recommended works which has not been undertaken by us will not be guaranteed.
Where we agree to carry out works on installations of inferior quality no warranty is given in respect of such works and we accept no liability in respect of the effectiveness of such works or otherwise.
Where we carry out Remediation works no warranty is given, doors will always be the responsibility of you or the ‘nominated person’.

18. Liability

We will only be liable for rectifying our own guaranteed works, and will not be held responsible for any ensuing damage or claims resulting from other works overlooked or subsequently requested and not undertaken at the time.
We will not be held liable or responsible for any damage or defect resulting from works not fully guaranteed, or where recommended works has not been carried out. Works will not carry a guarantee where you have been notified by the tradesperson either verbally or indicated in ticked boxes or in our comments/ recommendations.
We shall not be held liable for any delay, or consequences of any delay, in performing our obligations if such a delay is due to any cause beyond our reasonable control and we shall be entitled to reasonable time extensions.
We will be entitled to fully recover the costs or damages from any tradesperson whose negligence or faulty workmanship makes us liable to pay for those damages or rectification of works.
You will be solely liable for any hazardous situation in respect of the Gas Safe or Electrical Regulations.
Our tradespeople will observe Health and Safety Regulations related to their works.

19. Title to Goods

Goods supplied and delivered by us to you, or your premises, shall remain our property until paid for by you in full. Whilst goods remain our property we have the absolute authority to:
Retake, sell or otherwise deal with or dispose of all or any part of these goods.
Enter any premises, at any time and without notice, in which goods or any part thereof is installed, stored or kept, or is reasonably believed so to be.
Seek a court injunction to prevent you from selling, transferring or otherwise disposing of such goods.
The risk in such goods will pass to you on delivery to you.

20. General

These terms and conditions may not be released, discharged, supplemented, interpreted, varied or modified in any manner except by an instrument in writing signed by a duly authorised representative.
Our terms and conditions will prevail over any terms and conditions used by you or contained, set out or referred to in any documentation sent to us by you.
By entering into a contract with us you agree irrevocably to waive the application of any of these terms and conditions.
These terms and conditions, and all contracts awarded between us and you, shall be governed and construed in accordance with English law and shall be subject to the exclusive jurisdiction of the English law.
Jacob Wagster trades as Certified Fire Doors.
Our main trading address is: Certified Fire Doors, 389a London Road, Hazel Grove, Cheshire, SK7 6AA.

Fire Door Set Installations

Certified Fire Doors recommend the installation of full fire door sets (leaves and frames) but it is at the customer’s discretion whether or not they replace frames. Certified Fire Doors will install leaves in an existing frame, only if that is explicitly requested by the customer, Certified Fire Doors cannot offer full certification for this service, only partial of correct application and furniture.

In order to meet compliance and receive certification for installation works all fire doors must have appropriate frame and architraves, ironmongery, fixings and a door closer (minimum requirement). Certified Fire doors will supply the products and services ordered but any components or services not ordered are the customer’s responsibility to supply / provide and install. Without all necessary components the fire door set cannot be fully certified and signed off. In such cases we will raise partial certification/documentation with the missing equipment noted. The customer is then responsible for fitting the missing equipment as necessary.

Where the customer plans not to have certain components supplied and installed by Certified Fire Doors, certified Fire Doors should be informed beforehand. Certified Fire Doors are unable to re-install used door hardware into a fire door unless in exceptional circumstances. Please contact the fire door team to discuss your requirements prior to placing your order where they will provide written confirmation if Certified Fire Doors are able to meet your requirements.

Data Processed by Certified Fire Doors.

Certified Fire Doors collects, stores, and uses data to perform the following tasks:

Processing Orders: This includes managing delivery, servicing, and installation of fire doors, handling product recalls and warranties, and notifying customers when their purchased products reach their end of life or serviceable period. The data processed for this purpose includes name, address, telephone number, and email.
Sending Fire Safety Reminders: Certified Fire Doors sends fire safety reminders to customers who have requested them. The data processed for this purpose includes mobile number and email.
Product and After-sales Support: Certified Fire Doors offers product support, after-sales support, and returns. The data processed for this purpose includes email, telephone, and any supporting information such as address.
Online Fire Safety Log Book: Certified Fire Doors maintains an online fire safety log book for customers. The data processed for this purpose includes name and email.
Processing Job Applications: Certified Fire Doors processes job applications and the data processed for this purpose includes details shared in CVs such as name, address, date of birth, etc.
Newsletters: Certified Fire Doors sends newsletters to customers who have opted in to receive them. The data processed for this purpose includes email.
Certified Fire Doors Customer Survey: Certified Fire Doors conducts customer surveys with soft opt-in. The data processed for this purpose includes email and product details.
Google Reviews: Certified Fire Doors uses Google Reviews for customer reviews with a soft opt-in. The data processed for this purpose includes email and order details.

Certified Fire Doors ensures the highest level of security for payment data by using third-party payment processors. To prevent fraud and diagnose errors, IP addresses may be recorded in web logs.

Certified Fire Doors also utilizes Google Analytics to process data statistically and improve the website's functionality for visitors. This includes understanding visitor behavior, presenting relevant products and information, and tracking visitors from advertisements. IP addresses and referring URLs are used for this purpose.

Certified Fire Doors does not sell or share customer data with any third parties. If necessary, customer information may be shared with external companies contracted by Certified Fire Doors for tasks such as delivery and online payments under a Data Protection Contract.

Certified Fire Doors will only contact customers regarding their orders, products, services, or specific requests. Customers may receive reminders for servicing or replacement of products based on manufacturer recommendations. These emails may include offers or discounts related to replacement products. Customers have the opportunity to opt-out of these reminders.

Most order information will be retained for 15 years to support customers regarding safety products, extended warranty periods, and safety recalls.

This data will not be used for any other purpose, including marketing, unless explicitly requested by the customer.

Certified Fire Doors does not record telephone conversations.